TITLE: Chief Talent Officer
LOCATION: New York, NY (Lower East Side)
DEPARTMENT: Administration/Human Resources
REPORTS TO: Chief Executive Officer (CEO)
SALARY RANGE: $175,000 to $200,000 annually, depending on experience, plus excellent benefits
DATE POSTED: December 2024
OVERVIEW: Grand St. Settlement (GSS) seeks a Chief Talent Officer (CTO) to join our dynamic leadership team as one of the fastest-growing and most successful housing and social services agencies. If you are entrepreneurial and would thrive on the opportunity to turn bold vision into reality by leading our talent strategy, this job is for you. Reporting to the CEO, the CTO is responsible for developing and executing human resource strategy to support our overall growth plan and strategic direction. The CTO serves as a senior partner to the executive team, ensuring we have the people, processes/systems, and policies necessary to support our ambitious goals. If you love to build high-performing teams, leveraging innovative technology and management strategies to transform how GSS attracts, develops, and retains top talent, this job is for you.
OUR CULTURE: At Grand St., we believe leaders are made, not born. We operate on auto trust, expecting staff to do their jobs well and continue to grow professionally. We assume the best intentions and give grace whenever needed. Diversity, equity, and inclusion are integral to our culture and personified by our leadership. Grand St. is a community; we strive to make everyone—colleagues and constituents—feel supported and seen.
JOB SUMMARY: The Chief Talent Officer (CTO) provides executive-level leadership and guidance to the organization's HR strategies and operations for 600+ Union and Management staff. The CTO is responsible for setting, enforcing, and evaluating legally compliant human resource policies, procedures, and best practices and identifying and implementing long-range strategic talent management goals. You will work closely with the Executive Team, performing all facets of HR-related duties, partnering with the Managing Director of Finance (MDF), Chief Program Officer of Youth & Community Development, Chief Operating Officer (COO), Chief Development & Communications Officer (CDCO), as well as senior management staff. This position carries out responsibilities in the following functional and strategic areas: benefits administration, employee relations, labor relations, training, performance management, onboarding, policy implementation, recruitment/employment, affirmative action, and employment law compliance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Strategic Leadership
- Partners with the Executive Team to develop, implement, and communicate human resource policies, procedures, laws, standards, and government regulations.
- Collaborates with executive leadership to define the organization's long-term mission and goals; identifies ways to support this mission through talent management.
- Identifies key performance indicators (KPIs) for the organization's human resource and talent management functions and assesses the organization's success and market competitiveness based on those metrics.
- Drafts and implements the organization's staffing budget for the department.
Recruitment & Development
- Develops comprehensive and strategic recruiting and retention plans designed to meet GSS' human capital needs and strategic goals by overseeing talent acquisition and internal career development and growth plans.
- Oversees department's recruitment efforts, including the posting of positions, recruitment advertising, and other outreach partnerships.
- Promotes inclusion in the workplace and reinforces our position as an equal-opportunity employer. Ensure hiring, onboarding, and management procedures, effectively recruit talent from diverse groups.
- Evaluate and implement effective training and development programs for GSS' employee base.
- Participates in professional development and networking conferences and events.
Compensation & Benefits
- Keeps abreast of non-profit social services compensation trends and other practices and assists in maintaining a competitive industry presence for the agency.
- Researches, develops, and implements competitive compensation, benefits, performance appraisal, and employee incentive programs.
- Oversees benefits administration, including claims resolution, change reporting, approval of invoice payment, and communicating benefit information to employees.
- Administers and manages the 401K Plan.
Compliance & Risk Management
- Ensures compliance with employment benefits, insurance, safety, 401K, EEOC, and other labor laws, regulations, and requirements.
- Maintains knowledge of laws, regulations, and best practices in employment law, human resources, compensation, and talent management.
- Handles labor relations matters and coordination of the grievance process.
- Monitors unemployment claims and assists with appeals on workers' compensation claims and coordinates between the employee and insurance carrier.
- Responsible for Worker's Compensation and 401k Audits.
- Maintains the Employee Handbook.
Department Management
- Analyzes the effectiveness of our HR procedures.
- Supervises Management-level HR and Payroll staff.
- Oversees the daily workflow of the HR department and the administration of human resource programs including, but not limited to, compensation, benefits and leaves, disciplinary matters, disputes and investigations, performance & talent management, evaluations, recognition, morale, occupational health and safety, and training and development.
EDUCATION, EXPERIENCE AND SKILL REQUIREMENTS:
- Master’s degree in Human Resources, Business Administration, or a closely related field preferred.
- Minimum of 10 years of Human Resource Management experience required.
- HR Certification preferred.
- Strategic, Talent Management and/or Business Development experience preferred.
- Knowledge of proven and emerging techniques in all aspects of personnel management.
- Strong communication skills (both verbal and written).
- Excellent supervisory, leadership, interpersonal, and conflict resolution skills.
- Excellent organizational skills.
- Strong analytical and problem-solving skills.
- Thorough knowledge of employment-related laws and regulations.
- Experience with the development and implementation of human resource information and payroll systems.
- Experience with labor relations in a unionized environment.
- Experience designing, developing, and supporting organization-wide talent management programs that cover performance management, talent development, coaching, succession planning, data analytics, and relationship management.
- Previous experience in capturing metrics and producing various employment reports.
- Experience in all areas of sourcing, such as the Internet, social media, networking, employee referrals, job postings, conducting open houses and virtual job fairs.
- Experience working with performance management, applicant tracking systems and HR compliance.
YOUR SKILLS & KNOWLEDGE:
- Build a strong organizational culture that aligns with Grand Street Settlement's mission and implements all of those values on every level of the organization.
- You take ownership of your work, think strategically, and take initiative with thoughtful action.
- Excellent verbal and written communication skills.
- Excellent analytical and organizational skills.
- Extremely proficient with Microsoft Office Suite, Google Suite, or related software.
- People-centric and contributes to Grand St. Settlement’s legac
BENEFITS:
- Full medical insurance coverage
- 9% employer contribution to our 401k plan after 1 year
- 24 vacation days annually, four discretionary days, and 12 sick days annually
- Guaranteed life insurance and long-term disability insurance
- Flexible spending accounts
- Travel/ commute reimbursement
If selected for this position, one must obtain NYC Dept. of Health fingerprint clearance and State Central Registry (SCR) clearance (fees may apply), as well as the ability to maintain State Central Registry (SCR) clearance and fingerprint clearance throughout the duration of employment.
