Description
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Director, Branded Environments - OnBrand
The Global Advertising and Brand Management (GABM) organization has a mission to create marketplace demand and drive commerce for American Express through differentiated and innovative products, partnerships, marketing, and customer experiences.
OnBrand - American Express' In-House Creative agency - is on a journey of exciting expansion. Our ambition is to "Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business, powered by industry-defining creative excellence". We are focused on developing forward thinking ideas and working across channels.
The Branded Environments team is responsible for setting the vision and design strategy for how the American Express brand is expressed in physical spaces, drawing upon the brand's visual identity and core principles. The team manages the design of branded spaces from concept through construction and launch and into ongoing operations, ensuring the design intent and desired brand experience remain intact, ultimately building brand value through purposeful immersive experiences.
The Director, Branded Environments will lead the design strategy and development of American Express Card Member environments and experiences globally, focusing on travel and hospitality related segments. They will lead a team of managers to continuously innovate and evolve our physical space programs, strengthening brand value, differentiation, and driving relevance through design.
Responsibilities:
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Leverage design excellence to bring our brand to life in new and memorable ways for our customers
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Drive design innovation by keeping up with external best practices, trends, industry inspiration, and category thought leaders to influence our ways of working
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Own relationships with our interior design agencies and architect partners, including developing creative briefs, defining project needs and scopes of work, leading design discussions, negotiating contracts, identifying and mitigating project risks, etc.
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Support internal business partners (business development, product, operations, real estate, marketing, public relations) through consistent and proactive collaboration, thought leadership, and a commitment to product quality
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Manage the environmental brand direction and oversight for all stages of design throughout:
o RFP responses
o Existing space audits
o Conceptual design
o Design development
o Drawing reviews and submittals
o Construction / fabrication
o Post-construction and punch
o Ongoing operations
- Demonstrate team leadership capabilities including fostering a spirit of collaboration, developing team-focused goals that support larger department objectives, and coaching through mutual feedback
Qualifications:
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8-10 years of experience in commercial interior design, branded environmental design, or similar discipline
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Proven track record of design excellence and brand innovation
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Proactive, assertive leader comfortable working in a highly collaborative cross-functional environment and building relationships to influence decision-making
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Passionate and knowledgeable about impactful branded hospitality environments and experiences
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Strong sense of strategic design principles and understanding of permanent physical space design with a brand lens
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Ability to craft and communicate a purposeful design narrative that drives feedback and the decision-making process
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Familiarity with space planning, floorplans, furniture planning, and adjacencies
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Understanding of production and construction processes, including documentation, timelines, budgeting, and terminology
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Ability to read and interpret interior / architectural design drawings, construction drawings, and technical documentation
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General knowledge of furniture and material specifications
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Strong business acumen including understanding of cost analyses, risks, tradeoffs, and prioritization
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Ability to clearly communicate design strategies and solutions both verbally and visually to internal and external stakeholders with varying degrees of subject matter expertise
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Ability to manage multiple complex workstreams in various phases simultaneously, meeting budget and timeline expectations
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Experience working in travel or airport related contexts a plus
Requirements
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Ability to travel 25% of time
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Bachelor's degree in design, architecture, or similar
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Case studies/portfolio demonstrating ability to lead environmental / interior design initiatives and deliver best-in-class design solutions
Qualifications
Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
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Competitive base salaries
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Bonus incentives
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6% Company Match on retirement savings plan
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Free financial coaching and financial well-being support
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Comprehensive medical, dental, vision, life insurance, and disability benefits
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Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
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20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
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Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
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Free and confidential counseling support through our Healthy Minds program
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Career development and training opportunities
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Access to Amex Marketing U, a unique learning and development program built for marketers, by marketers. Amex Marketing U inspires marketers to develop their career through innovative learning experiences and opportunities that foster collaboration and knowledge sharing across the enterprise.
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Job: Marketing
Primary Location: US-New York-New York
Schedule Full-time
Req ID: 25000116
