Adelphi is seeking a Medical Support Assistant (Telehealth Clinical Technician) to provide services via telehealth at a facility in Durham, North Carolina. The ideal candidate will manage information requests, safeguard and maintain medical records, and provide remote support to clinical staff, patients, and families while adhering to policies and meeting performance expectations.Job Quick Facts: Ref#: IC-MedSA-0354 Profession: Medical Support Assistant (Telehealth Clinical Technician) Location: Durham, North Carolina Facility Type: Medical Center Job Type: Contract (1 year) Start Date: 9/30/2024 Schedule: Mon-Fri, 8am-4:30pm Rate: $25/hrRequirements: Active, unrestricted certification as a medical assistant Graduation from accredited Medical Assistant program 1 year experience as a Medical Support Assistant BLSResponsibilities: Conduct medical appointment scheduling. Provide remote telehealth support to the clinical staff, patients and families in the clinical area and as needed throughout the continuum of care. Manage requests for information, determine appropriate action, and meet performance expectations. Respond to all inquiries and messages in a timely manner. Safeguard medical records by keeping under lock and also having computer screen inaccessible so all Privacy Act material is secured. Complete scheduling of patient appointments when assigned. Take appropriate action to update schedule with regard to cancellations, no-shows, and re-scheduling of patients. Review telehealth workload for timely and accurate capture and inform appropriate staff of actions required. Provide administrative and technical support for the department/section. Perform duties in accordance with the facility's policies and procedures. Additional duties as assigned by facility.
