I believe that the care we give can make every moment count.
Compassionate care, uncompromising service and clinical excellence thats how our Hospice improves quality of life in the final stages of life. By delivering palliative care by hospice professionals, our patients can spend their remaining days in comfort and peace. Kindred at Home, a division of Kindred Healthcare Inc., is the nations leading provider of comprehensive home health, hospice, and non-medical home care services.
Kindred at Home, and its affiliates, including Gentiva, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families.
We believe that every moment matters. We believe in compassionate care. Most of all, we believe in dignity and respect for each patient we serve.
I believe my work is my calling.
As a Palliative Care Coordinator, you will:
Process referrals by obtaining sufficient admission and insurance information in order to ensure appropriate and timely admissions of patients.
Ensure maximum reimbursement through initial payer source, benefits, and eligibility verification, authorizing processes. Complete required payer source verification forms.
Submit all information from site to Financial Services Unit (FSU) required for timely billing and collection of charges. Work with FSU staff on timely responses to all billing denials, requests for additional information, and post-payment audits of submitted claims.
Provide accurate insurance and admission information to clinical staff in order to ensure appropriate disclosure of rights and responsibilities, financial liabilities and benefit plan details to patients and their families.
Establish and maintain professional and productive relationships with all referral sources, including physicians, hospital personnel, including discharge planners and/or case managers, nursing home staff, assisted living, home health and other appropriate referral sources.
Maintain standard of high quality customer service, and show respect to all constituents, both internal and external.
Prepare marketing reports and statistical analysis regarding referrals and productivity of the department and distribute accordingly.
Implement marketing and promotional initiatives as directed by Executive Director.
Assist with developing yearly marketing plan for the department.
Coordinate and assist in providing educational in-services to accounts on a regular basis. Be a resource for customers and the community as a whole regarding Palliative Care.
Identify opportunities for additional or improved services to address unmet customer needs through family and physician satisfaction surveys.
Participate in department meetings, briefings, in-services, committees and other related activities as needed and maintain minutes of the meetings.
Convey to the team information regarding referral sources and how they want to be communicated with.
Assist staff with credentialing processes and maintain a credentialing log for all insurance providers.
Manage all daily clinical records functions including establishing and implementing clinical records policies. Ensure clinical record systems are maintained in compliance with state and federal regulations and company policies.
Perform data entry of pertinent information related to patients admissions and discharges.
Coordinate Quality Assurance and Performance Improvement activities for Palliative Care program.
Assist Office Manager in the maintenance of personnel files for Palliative Care team members.
Maintain accurate and up to date departmental policies/procedure and regulatory records and manuals.
High school graduate or equivalent experience.
Associates degree in accounting or equivalent insurance or bookkeeping experience preferred.
At least two years experience in a healthcare office setting, preferably with provider billing and scheduling experience, including accounts receivable/billing experience in Part B services to Medicare/Medicaid and/or commercial insurance.
Must be able to work in an interdisciplinary setting and the ability to maintain business and clinical files in a systematic and orderly fashion.
Must have strong communication, organization, negotiation and public relation skills and be proficient with the PC including the MS suite of products.
