Hospice East Bay provides compassionate end-of-life services to terminally ill patients in our community, while offering emotional, spiritual, logistical and bereavement support for their families and caregivers. Our vision is to build a diverse workplace that is both professionally stimulating and personally satisfyingan environment of collaboration, celebration, opportunity and growth.HEB is looking for a Team Manager that is passionate about our patients, their families, and the community we serve. Come grow with us!Position SummaryReporting to the VP of Clinical Services, the Team Manager is responsible for the daily supervision of the clinical team, including, case managers, revisit, per diem, after hours nurse, social workers, spiritual care coordinators and home health aides.Essential FunctionsAdministrativeEvaluates the staffing requirements and recommends changes in the staffing patternsPrepares the monthly schedule in coordination with the other Team ManagerReviews and approves the weekly time sheetsReviews and approves the time off requests in coordination with the other team managersMaintains schedule of assigned patients to case manager, MSW, SCC and HHARecruits, screens and interviews candidates for open positions and participates in orientation of new personnelCoordinates with the intake/community liaison nurse the assignment of the case managers for new patientsParticipates in the establishment of department administrative policies and proceduresFacilitates the interdisciplinary team meetings (IDT)Prepares the agenda for the monthly nurses, MSW SCC and HHA meetingsCoordinates home health aide oversight by case managersUnderstands the contracts with providers for delivery of services; such as, pharmacy, durable medical equipment, medical suppliesEnsures compliance with Federal and State regulations and accreditation standardsMonitors the patients documentation for compliance with state and federal regulations, accreditation standards, as well as agency policies and proceduresParticipates in the development of the departments annual goals and objectives and quarterly evaluationParticipates in the ongoing evaluation of the clinical component of the computerized patient care systemParticipates in Administrator On-Call rotationClinicalParticipates in the establishment of department clinical policies and proceduresPerforms annual clinical competency assessment of teams staffProvide Clinical coaching to staff through joint field visitsIdentifies educational needs of staff and establishes opportunities to address needsProvides performance coaching to staff, as neededProvides, in collaboration with other team managers, on a daily basis, clinical oversight of the delivery of care to maintain quality servicesActs as resource to the staff regarding clinical issues that arise, i.e. with providersCoordinates with the insurance liaison, additional information required by the payer for initial and continues authorizationParticipates in the quality management process on a department and agency-wide basisParticipates in the utilization management process including review of new patients & recertification of ongoing patientsPerforms service recovery, in response to patient/family complaints and submits appropriate documentation to Quality, Education and Compliance Department (QEC)
