I believe that better care begins at home. Compassionate care, uncompromising service and clinical excellence thats what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nations leading provider of comprehensive home health, hospice, and non-medical home care services.
Kindred at Home, and its affiliates, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families.
The Senior Director, Personal Home Care Assistance is responsible for managing and growing the Personal Home Care Assistance division of Kindred at Home.
Develops, implements and leads marketing efforts.
Assumes full P&L responsibility for Personal Home Care Assistance division and submits and manages division budgets and forecasts.
Works with PHCA Branch Managers to maintain adequate staffing and recruiting efforts to support current and future client needs.
Overall responsibility for leading the branch and the team in the achievement of outcomes dedicated to quality care and business growth.
Sales and Marketing responsibilities include: Markets to a minimum of 20 referral sources per week; Participates in community events including roundtables, charity, health, and chamber events; Calls leads in a timely matter and follows up with all leads weekly; Manages internal inside sales efforts; Conducts survey lead calls and document all efforts; Rides along with Sales Manager at least bi-monthly; Does all assessments and closes business; Uncovers new county and state contracts; Performs at least two in-services per month with referral sources; Completes weekly and monthly sales reports for office; Builds revenue and maintains profit based on office goals; Leverages relationships with clinicians in local area; Documents all activity into applicable software system including leads, sales calls, follow up and notes.
Builds and cultivates relationships with the community, professional organizations, key influencers and customers/clients to build a consistent pipeline for referrals and recruitment.
Client Communication responsibilities include: Conducts all Supervisory visits and keep updated notes; Manages communication with current and previous clients for holidays and birthdays; Documents communication with family or clients in applicable software system.
Identifies, hires and manages staff to ensure that clients receive the highest quality of care in accordance with applicable laws/regulations and company policies, procedures and service standards.
Recruiting and Staff Management responsibilities include: Helps recruit and staff in office as needed; Attends recruiting and job fairs when applicable; Recruits from vocational schools throughout designated area; Provides supervision and support to Personal Care Attendants; Handles necessary employee discipline fairly and objectively, in consultation with the Human Resources Department; Provides thorough, objective and timely 90-day and annual staff performance appraisals for all staff directly supervised; Makes appropriate hiring and/or termination recommendations and notifies the Human Resources Department of staffing needs.
Collections responsibilities include: Monitors aging report; Recovers delinquent payments; Resolves questions, errors and disputes.
Uses effective leadership skills to motivate and support staff in the development of a cohesive team.
Budgeting responsibilities include: Responsible for branch P & L; Submits and manages budget and forecasts, with support from the Management Team.
Provides on-call/after hours for staffing support and onboarding new clients.
Other duties as assigned.
Bachelors degree in Marketing, Business Administration or related field preferred.
Minimum of 5 years general or operational management experience, healthcare experience strongly preferred.
Minimum of 3 years successful track record in sales or sales management experience; healthcare experience strongly preferred.
Experience managing P&L and setting and meeting budgets and goals.
Previous management experience in a one-to-one home care setting preferred.
2-5 years of hands-on supervisory experience.
Current drivers license required.
Reliable transportation and current auto insurance required.
